Starting Service

Starting Service for a Residence or Existing Commercial Location

• Call Customer Service: 844.341.6469
  Call anytime — it's open 24 hours per day every day. During the service start-up process, you will be asked to verify your identity and establish credit with MVU.
• Verify Your Identity
  During the service initiation process, MVU requests information about you and any co-applicant including:
  • Social security number (residence) or
    EIN (commercial)
  • Date of birth
  • Driver’s license number
  • Previous addresses
  • Employment information
  In compliance with federal regulations, MVU secures the storage and access of your personal and confidential information.
  
  Don't have a social security number?
  You will be asked to take two forms of identification to the MVU office to verify your identity. One of the two forms of identification must be a government issued picture identification. The MVU office is located at 14331 Frederick Street, Suite 2 Moreno Valley (map link).
  
  
• Establish Credit
  MVU uses a credit rating evaluation to determine whether a deposit will be required on your account. The amount required for a deposit is based on an amount approximately twice the average monthly bill for electric service. See MVU’s current Rate Schedule for applicable fees and deposits.
  
  When a deposit is required, the amount of the deposit must be paid in full before starting electric service.
  
  If you have had service with MVU in the past 12 months with a good payment history, the deposit requirement may be waived.